In keeping with its commitment towards ensuring towards greater transparency, ASCI launched the Online Complaint & Monitoring Service (OCMS) recently.
Industry members of ASCI will receive a unique username & password. When they Log in on the ASCI website, they can avail of the following benefits:
||All our facilities are now online!
View the consolidated details of complaints registered by them & against them
Receive an online Tracking number immediately for online complaints
Receive the online Tracking number within 5 working days for offline Regular complaints & within 2 working days for Fast Track complaints.
Track the status of complaints online using the Tracking number.
Receive regular updates via email on the status of complaints.
Lodge Regular & Fast Track complaints online.
Request Advertising Advice online.
Download the new offline Regular & Fast Track Complaint Form
Download the new offline Advertising Advice Form
Industry non-members of ASCI can avail of the following benefits by using the relevant tabs in the Industry section of the website:
Lodge Complaints online here
Download the new offline Complaint Form here
Receive an online Tracking number immediately for online complaints. Receive the Tracking number within 5 working days for an offline complaint
Track the status of complaints online using the Tracking number
Receive regular updates via email on complaint status